How do I search for a hotel, check rates, availability, and make a reservation online?
On any page look for the box that says online reservations. Below this box will be details for your reservation. Depending on the page you are searching on, you may have to select a hotel or the hotel will be selected for you if you are on a specific hotel's page. Then enter your stay dates and number of people. If you have a booking code or a promotional code enter it in the space provided. Then, click submit.
If the hotel has rooms available for your arrival and stay information, a list of room types with nightly rates will display. Be sure to read the room e description. Click on the desired room type and rate. Then click continue.
Verify all stay information is correct including the hotel, dates of stay, room type and rate. Fill in all the required fields on the Personal Information form. Once complete and you have reviewed our cancellation policy, then click Book Reservation. You will receive an email with your confirmation number if you provided an email address. Otherwise, if you do not supply an email address, please make a record of the confirmation number in case you need to make changes to your reservation in the future.
How do I view or cancel a reservation that I reserved online?
To view, change or cancel a reservation online, click on Change/Cancel on the top of the page. Depending on the page you are searching on, you may have to select a hotel or the hotel will be selected for you if you are on a specific hotel's page. MORE TO ADD but WE NEED TO MODIFY the SITE.
Do I need to give my credit card information when I reserve online? Is it secure?
Yes, your credit card is required to guarantee your room. When you reserve your room with a credit card, the room is held for you regardless of your arrival time.
Your credit card is not charged for your stay prior to your arrival unless the hotel has a prepayment or deposit requirement. Prepayment and deposit requirements are displayed for hotels during the CONFIRMATION process.
If you do not want to give your credit card over the Internet, please call our Reservation Center at 800-662-2525.
How do I enter a booking code or a promotional code?
If you have a special booking code or promotional code, enter it in the box of required lookup information as you search for availability.
What are the check-in and check-out times of the hotels?
Most of our hotels have a check-in time of 3PM and a check-out time of 12PM.
Does Crystal Inns allow pets?
Each hotel has a separate pet policy. These pet policies can be found in each hotels service information.
What happens if my plans change and I forget to cancel my reservation? Will I be charged?
Since you guaranteed your room for arrival with your credit card, you will be billed a minimum of one night's room and tax if you do not cancel your reservation prior to the cancellation policy. Please be sure to note the cancellation policy when making reservations online. This information is displayed once you have selected your room type and rate. This information is NOT on your confirmation email.
How old do I need to be to make a hotel reservation?
Most of our hotel's allow guests of 18 years to make reservations. However, Crystal Inn St. George does not allow anyone younger than 21 years old to reserve a room, according to city ordinances.
How do I find more information about specific hotels?
On our main page, select Our Hotels. You will then be given a choice of all of our hotels.